Last Updated: Aug 13, 2014
Welcome! We sincerely appreciate you visiting our website, using our content (videos, books, games, applications) and products. Hope you are having a great learning experience.
BodhaGuru Learning Private Limited (âBodhaGuruâ) is a social enterprise that operates this âWebsiteâ (http://www.bodhaguru.com, http://m.bodhaguru.com), the associated learning âContentâ on the website (e.g. stories, videos, books, games, applications, etc.) and the related learning âProduct(s)â – all together called as âServiceâ. The following terms is a legal contract between you, a customer (âYouâ), and BodhaGuru regarding buying any of the products from the Website. PLEASE READ CAREFULLY THE FOLLOWING TERMS OF PRODUCT POLICY. By buying the product, You acknowledge that you have read, understood, and agree to be bound by the following TERMS and CONDITIONS.
BodhaGuru products (http://www.bodhaguru.com/products) can be purchased through BodhaGuru website or through online marketplaces (like Amazon, eBay). The following Terms and Conditions (T&C) related to Payments, Cancellation, Exchange, Refund and Delivery holds true for products purchased through our website. The T&C for products purchased through online marketplaces will be displayed on the relevant marketplaces in our product details (please check the same before buying the product).
BodhaGuru products can be bought using one of the following payment options:
The price of the products mentioned on Website is all inclusive of the taxes and shipping charges. All items will be shipped with an invoice mentioning the details, as per Indian Tax Regulations.
Unless the product ordered by you have been dispatched, your offer will NOT be deemed accepted and BodhaGuru reserves the right to cancel the order. If such a case happens, we will contact you for further instructions using the e-mail address provided by you during the time of payment, or cancel the order and notify you of such cancellation. We may also do an additional verification about the order before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order within 72 hours from the time of placing the order. All order cancellations will be handled as per our Cancellation Policy given below.
In the event that BodhaGuru accepts your order, the same shall be debited from the account you selected in the payment option while making the payment. You will be duly notified to you by email that the payment has been processed with the order reference number for future references to the given order. The payment may be processed prior to BodhaGuru has dispatched the product that you have ordered.
Shopping online at BodhaGuru is 100% safe. All online payments are processed through the EBS payment gateway (https://secure.ebs.in for fast, easy and efficient secure payments. EBS uses the latest encryption technology to protect your card or banking information. It encrypts your card or bank account number/password so that it cannot be read as the information travels over the Internet. BodhaGuru does not explicitly collect or store the entire details of your account information. Your transaction will be authorized at multiple points, first by EBS and subsequently by the EBS nodal gateway and then by corresponding card/bank company secured and directly without any information passing through us. You can be assured that BodhaGuru offers you the highest standards of security currently available on the net so as to ensure that your shopping experience is private, safe and secure. Fraudulent /Declined Transactions BodhaGuru reserve the right to recover the cost of goods, collection charges and lawyersâ fees from persons using the BodhaGuru Website fraudulently. BodhaGuru reserves the right to initiate legal proceedings against such persons for fraudulent use of the BodhaGuru Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.
In case, we receive a cancellation notice from you and the order has not been processed /approved by us, we shall cancel the order and refund the 100% amount following the terms given in refund processing below. We will not be able to cancel orders that have already been processed and shipped out by us. BodhaGuru has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by BodhaGuru and accept BodhaGuru’s decision regarding the cancellation.
There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason before the order is accepted by BodhaGuru or after the order is accepted by BodhaGuru. Some example situations that may result in your order being cancelled include limitations on quantities available for purchase of hardware from our suppliers, inaccuracies or errors in product or pricing information, or problems identified by our payment gatewayâs credit and fraud avoidance department. Cheque payment mode orders will be cancelled if cheque is not deposited or intimation of the same is not given to us within 48 hours from the time of placing the order. For ALL the cases of full or partial order cancellation done by BodhaGuru – EXCEPT in case a fraud is detected on the payment you have made, BodhaGuru will refund the 100% amount following the terms given in refund processing below.
For card or online banking payments, the refund will be processed back to the same card or bank account from where the payment was done. For cash or cheque payments, the refund will be done through a cheque. Cheque will only be made in favour of the “customer name” mentioned against the order.
BodhaGuru doesnât support any exchange policy of one product to another.
BodhaGuru doesnât support any form of money back or return policy. We have tried our level best to satisfy you before you purchase the product by giving all the details of the product (including the samples of the free online content) on our Website. However, in case you feel that the product received from BodhaGuru is not as shown on the Website or as per your expectations, you must bring it to the notice by complaining to BodhaGuru customer support department by contacting them with the email and phone number mentioned on the website as well as product – within 72 hours of receiving the product. BodhaGuru customer support department will do their best to solve your complaints and help you (e.g. if the product is not working at your end for any reasons) – we will like to have customers who are raving fans of our products. However, if you are still not satisfied with the product or our service after the complaint, BodhaGuru reserves right of final decision on the complaint. And we will respond you back on the final decision.
At this moment of time, BodhaGuru currently doesnât support International buyers (i.e. buyers outside India) for its physical products. For domestic buyers (i.e. buyers anywhere within India), orders are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 5 working days from the date of placing the order or as per the delivery date mentioned by BodhaGuru while accepting the order. The delivery of the shipment is subjected to the Courier Company post office norms. BodhaGuru is not liable for any delay in delivery done by the courier company or postal authorities. BodhaGuru only guarantees to hand over the consignment to the courier company or postal authorities. Delivery of all orders will be done to only shipping address of the buyer as per the information provided while placing the order (Unless specified at the time of Order). BodhaGuru is in no way responsible for any damage to the order while in transit to the buyer.
The shipping charges are included in the order price as mentioned on the Website.
While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. In such cases, you may receive your order in multiple dispatches.
All our products are shipped via registered domestic couriers. If the product is not delivered due to the door lock, the courier or postman will make one more attempt next day. If the product is still not delivered, the product will lie in the local office of the courier /post office for 5 days. If the product is not picked up within those 5 days, the order is deemed non-refundable cancelled and the product goes back to BodhaGuru. You can still contact BodhaGuru customer support department within 15 days from the time it was shipped back to BodhaGuru and request reshipping of the product. Please note: an extra shipping and handling charges will apply in this case.
If you believe that BodhaGuru products are not received in a good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take the delivery of the package, and contact BodhaGuru customer support department immediately by contacting them with the email and phone number mentioned on the website as well as product, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest
BodhaGuru guarantees the product purchased by you to be free from defects resulting subjected to terms of the limited warranty as given below. The warranty period for all the products sold by BodhaGuru is 12 months from the date of purchase.
Any other software (except the BodhaGuru software as mentioned in the user manual) that accompanied the BodhaGuru hardware product is on an “as is” basis. BodhaGuru does not warrant the operation of any or all the software programs pre-loaded or added to the product. The warranty DOES NOT hold true, if one or more of the following conditions is true.
Except for the warranties set forth herein, BodhaGuru disclaims all other warranties, express or implied or statutory, including, but not limited to the implied warranties of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by applicable law are limited to the duration of this limited warranty. In no event shall BodhaGuru be liable for any incidental, special or consequential damages, consequential human injury or loss, including, but not limited to loss of business, profits, data or use whether in an action in contract or tort or based on a warranty arising out of or in connection with the use of the BodhaGuru hardware, software or content even if BodhaGuru has been advised of the possibility of such damages.
When you visit the âWebsiteâ or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications shall be in writing only and hence does not necessitate any separate communication from us apart from the communication given to you electronically. You Agree and Confirm
This policy is effective from Aug 13, 2014. Â©2012 BodhaGuru Learning Private Limited â¢. The policies given above are subject to change without notice.