Products Policy

Last Updated: Aug 13, 2014

Welcome! We sincerely appreciate you visiting our website, using our content (videos, books, games, applications) and products. Hope you are having a great learning experience.

Acceptance of Terms

BodhaGuru Learning Private Limited (“BodhaGuru”) is a social enterprise that operates this “Website” (,, the associated learning “Content” on the website (e.g. stories, videos, books, games, applications, etc.) and the related learning “Product(s)” – all together called as “Service”. The following terms is a legal contract between you, a customer (“You”), and BodhaGuru regarding buying any of the products from the Website. PLEASE READ CAREFULLY THE FOLLOWING TERMS OF PRODUCT POLICY. By buying the product, You acknowledge that you have read, understood, and agree to be bound by the following TERMS and CONDITIONS.

Purchasing our products

BodhaGuru products ( can be purchased through BodhaGuru website or through online marketplaces (like Amazon, eBay). The following Terms and Conditions (T&C) related to Payments, Cancellation, Exchange, Refund and Delivery holds true for products purchased through our website. The T&C for products purchased through online marketplaces will be displayed on the relevant marketplaces in our product details (please check the same before buying the product).

Payment and Order Policy

Payment Options

BodhaGuru products can be bought using one of the following payment options:

  • Online payment using credit card, debit card or net-banking: All major credit, debit cards and online banking options are accepted.
  • Cheque or Cash payment: Please connect for the more details on this.
Taxes and shipping charges

The price of the products mentioned on Website is all inclusive of the taxes and shipping charges. All items will be shipped with an invoice mentioning the details, as per Indian Tax Regulations.

Right to accept the order

Unless the product ordered by you have been dispatched, your offer will NOT be deemed accepted and BodhaGuru reserves the right to cancel the order. If such a case happens, we will contact you for further instructions using the e-mail address provided by you during the time of payment, or cancel the order and notify you of such cancellation. We may also do an additional verification about the order before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order within 72 hours from the time of placing the order. All order cancellations will be handled as per our Cancellation Policy given below.

Accepting the order

In the event that BodhaGuru accepts your order, the same shall be debited from the account you selected in the payment option while making the payment. You will be duly notified to you by email that the payment has been processed with the order reference number for future references to the given order. The payment may be processed prior to BodhaGuru has dispatched the product that you have ordered.

Security of Online Payment

Shopping online at BodhaGuru is 100% safe. All online payments are processed through the EBS payment gateway ( for fast, easy and efficient secure payments. EBS uses the latest encryption technology to protect your card or banking information. It encrypts your card or bank account number/password so that it cannot be read as the information travels over the Internet. BodhaGuru does not explicitly collect or store the entire details of your account information. Your transaction will be authorized at multiple points, first by EBS and subsequently by the EBS nodal gateway and then by corresponding card/bank company secured and directly without any information passing through us. You can be assured that BodhaGuru offers you the highest standards of security currently available on the net so as to ensure that your shopping experience is private, safe and secure. Fraudulent /Declined Transactions BodhaGuru reserve the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the BodhaGuru Website fraudulently. BodhaGuru reserves the right to initiate legal proceedings against such persons for fraudulent use of the BodhaGuru Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Cancellation Policy

Cancellation by customer

In case, we receive a cancellation notice from you and the order has not been processed /approved by us, we shall cancel the order and refund the 100% amount following the terms given in refund processing below. We will not be able to cancel orders that have already been processed and shipped out by us. BodhaGuru has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by BodhaGuru and accept BodhaGuru’s decision regarding the cancellation.

Cancellation by BodhaGuru

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason before the order is accepted by BodhaGuru or after the order is accepted by BodhaGuru. Some example situations that may result in your order being cancelled include limitations on quantities available for purchase of hardware from our suppliers, inaccuracies or errors in product or pricing information, or problems identified by our payment gateway’s credit and fraud avoidance department. Cheque payment mode orders will be cancelled if cheque is not deposited or intimation of the same is not given to us within 48 hours from the time of placing the order. For ALL the cases of full or partial order cancellation done by BodhaGuru – EXCEPT in case a fraud is detected on the payment you have made, BodhaGuru will refund the 100% amount following the terms given in refund processing below.

Refund processing

For card or online banking payments, the refund will be processed back to the same card or bank account from where the payment was done. For cash or cheque payments, the refund will be done through a cheque. Cheque will only be made in favour of the “customer name” mentioned against the order.

Exchange Policy

BodhaGuru doesn’t support any exchange policy of one product to another.

Return Policy

BodhaGuru doesn’t support any form of money back or return policy. We have tried our level best to satisfy you before you purchase the product by giving all the details of the product (including the samples of the free online content) on our Website. However, in case you feel that the product received from BodhaGuru is not as shown on the Website or as per your expectations, you must bring it to the notice by complaining to BodhaGuru customer support department by contacting them with the email and phone number mentioned on the website as well as product – within 72 hours of receiving the product. BodhaGuru customer support department will do their best to solve your complaints and help you (e.g. if the product is not working at your end for any reasons) – we will like to have customers who are raving fans of our products. However, if you are still not satisfied with the product or our service after the complaint, BodhaGuru reserves right of final decision on the complaint. And we will respond you back on the final decision.

Shipping and Delivery Policy

Delivery Options

At this moment of time, BodhaGuru currently doesn’t support International buyers (i.e. buyers outside India) for its physical products. For domestic buyers (i.e. buyers anywhere within India), orders are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 5 working days from the date of placing the order or as per the delivery date mentioned by BodhaGuru while accepting the order. The delivery of the shipment is subjected to the Courier Company post office norms. BodhaGuru is not liable for any delay in delivery done by the courier company or postal authorities. BodhaGuru only guarantees to hand over the consignment to the courier company or postal authorities. Delivery of all orders will be done to only shipping address of the buyer as per the information provided while placing the order (Unless specified at the time of Order). BodhaGuru is in no way responsible for any damage to the order while in transit to the buyer.

Shipping Charges

The shipping charges are included in the order price as mentioned on the Website.

Multiple dispatches

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. In such cases, you may receive your order in multiple dispatches.

Customer non-availability

All our products are shipped via registered domestic couriers. If the product is not delivered due to the door lock, the courier or postman will make one more attempt next day. If the product is still not delivered, the product will lie in the local office of the courier /post office for 5 days. If the product is not picked up within those 5 days, the order is deemed non-refundable cancelled and the product goes back to BodhaGuru. You can still contact BodhaGuru customer support department within 15 days from the time it was shipped back to BodhaGuru and request reshipping of the product. Please note: an extra shipping and handling charges will apply in this case.

Defective packing or damage in shipping

If you believe that BodhaGuru products are not received in a good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take the delivery of the package, and contact BodhaGuru customer support department immediately by contacting them with the email and phone number mentioned on the website as well as product, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest

Warranty Terms

BodhaGuru guarantees the product purchased by you to be free from defects resulting subjected to terms of the limited warranty as given below. The warranty period for all the products sold by BodhaGuru is 12 months from the date of purchase.

Warranty Limitations

Any other software (except the BodhaGuru software as mentioned in the user manual) that accompanied the BodhaGuru hardware product is on an “as is” basis. BodhaGuru does not warrant the operation of any or all the software programs pre-loaded or added to the product. The warranty DOES NOT hold true, if one or more of the following conditions is true.

  • The product is physically damaged.
  • The product is modified, maintained or repaired by a party not authorized by BodhaGuru.
  • The product is installed, maintained and operated in ways other than as recommended by BodhaGuru’s user manual.
  • A non BodhaGuru certified software or hardware as specified in BodhaGuru user manual is added on to the BodhaGuru product.
  • An offline/online operating system update is done to the BodhaGuru product.
  • An external SD card/memory stick/USB pen drive with virus or application with virus is inserted into the BodhaGuru product and played.
  • Files are deleted or moved inside the BodhaGuru’s SD card/memory stick/USB pen drive by the user.
  • The product settings or software settings are changed inside the settings window.
  • The product gets faulty or damaged due to a human connectivity error (like wrong cable connection), or electrical faults external to BodhaGuru product.
  • The model number, serial number or warranty stickers have been removed or tampered with or the product is opened.
  • The warranty is transferred from one customer to another.

Except for the warranties set forth herein, BodhaGuru disclaims all other warranties, express or implied or statutory, including, but not limited to the implied warranties of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by applicable law are limited to the duration of this limited warranty. In no event shall BodhaGuru be liable for any incidental, special or consequential damages, consequential human injury or loss, including, but not limited to loss of business, profits, data or use whether in an action in contract or tort or based on a warranty arising out of or in connection with the use of the BodhaGuru hardware, software or content even if BodhaGuru has been advised of the possibility of such damages.

Warranty Claim

  • The claim will have to be made within the warranty period, accompanied compulsorily by the original sales invoice.
  • BodhaGuru will try its best to repair or replace any defective parts and correct any problems. BodhaGuru reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under BodhaGuru limited warranty.
  • Any service, repair or replacement not within the scope of BodhaGuru’s coverage area shall be subject to the extra price and terms of the performing such service.

Electronic Communication Policy

When you visit the “Website” or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications shall be in writing only and hence does not necessitate any separate communication from us apart from the communication given to you electronically. You Agree and Confirm

  • That You are accessing the Services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site
  • That the address at which delivery of the product ordered by You is to be made will be correct and proper in all respects.
  • That before placing an order You will check the product description carefully. By placing an order for a product You agree to be bound by the conditions of sale included in the item’s description.
  • That in the event that a non-delivery occurs on account of a mistake byYyou (i.e. wrong name or address or any other wrong information) any extra cost incurred by BodhaGuru for redelivery shall be claimed from you.
  • That You will provide authentic and true information in all instances where such information is requested of you. BodhaGuru reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), BodhaGuru has the right in its sole discretion to cancel the order and debar you from using the Products of BodhaGuru and / or other affiliated websites without prior intimation whatsoever.
  • That You will use the Services provided by BodhaGuru, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website and transacting on the Site. For more details on terms of service, refer to BodhaGuru Terms of Service policy.

This policy is effective from Aug 13, 2014. ©2012 BodhaGuru Learning Private Limited ™. The policies given above are subject to change without notice.

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